Thank you for shopping with Zonepo. We are committed to delivering your order as quickly and efficiently as possible.
1. Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Times
Estimated delivery times are:
- United States: 5–10 Business Days
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.
From time to time, we may offer free shipping promotions on qualifying orders.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking details may take up to 24–48 hours to become active.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete shipping address is provided, order delays, additional shipping charges, or delivery failures may occur.
6. Lost or Delayed Shipments
If your package is significantly delayed or appears to be lost during transit, please allow the carrier sufficient time for delivery before contacting us. We will work with the shipping carrier to help resolve the issue.
7. Damaged Packages
If your package arrives damaged, please retain all packaging materials and report the issue within 7 days of delivery. Photos of the package and damaged item may be required to process your claim.
8. International Shipping
At this time, Zonepo ships within the United States only.
9. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date.