1. Where do you ship?
Currently, Zonepo ships within the United States only.
2. How long does shipping take?
Orders are typically processed within 1–3 business days, and delivery usually takes 5–10 business days.
3. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. Tracking information may take up to 24–48 hours to become active.
4. Can I cancel my order?
Yes, you may cancel your order before it has been processed or shipped. Once shipped, orders cannot be canceled.
5. What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and returned in their original packaging.
6. When will I receive my refund?
Approved refunds are processed within 5–10 business days to your original payment method.
7. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please report the issue within 7 days of delivery so we can assist you promptly.
8. Do you offer free shipping?
We may offer free shipping promotions from time to time. Any active offers will be displayed on our website or at checkout.
9. Which payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
10. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. Zonepo does not store your complete payment information.
11. Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address. Once the order has been shipped, changes are no longer possible.
12. How do I know if my order has been confirmed?
After placing your order, you will receive an order confirmation email. If you don't see it, please check your spam or junk folder.
13. Do you sell authentic products?
Yes. We are committed to providing high-quality products that meet our quality standards.
14. What should I do if my package is delayed?
Shipping times are estimates. If your package is significantly delayed, please allow additional transit time before reaching out to us.
15. Will I receive updates about my order?
Yes. You'll receive email notifications when your order is confirmed, shipped, and on its way to delivery.